lmk-gifts favors and stationary

 
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Personalized Favors > Customer Service

 

All our products are made to order. Nothing is stocked on our shelves so you can be assured that you will receive beautifully designed, hand-crafted, unique pieces each and every time. Below are our standard procedures and policies on ordering any of the products you see on our website. Please feel free to contact us if you have any questions.

Payment
Required (preferably 3 to 4 weeks before your scheduled event) before any work begins on your order. For your convenience, we accept the following credit cards: Visa, MasterCard and Debit card. Personal or Company Checks also accepted and requires 5 day clearing time before we begin any work on your order.

Proofs
are emailed within 72 hours after receipt of confirmed payment so that you have the opportunity to review and approve your order before any printing or assembly begins. They will be emailed to you in a JPEG (.jpg) format. If you need it sooner, please see our RUSH SERVICE section for helpful information.

Please review your proof carefully, your approval constitutes that the information is correct and acts as agreement for us to proceed with printing as proofed. We will print you order exactly as approved on the proof and cannot be held responsible for typos or errors therein.

If we haven't heard back from you within 7 days after your initial email, we will re-send via email. After 14 days, we will phone you. After 21 days, your silence constitutes approval. Your order will print and ship as proofed, we cannot be held responsible for errors or omissions.

Return/Cancellations
You may cancel your order before it is processed without charge (usually within 24 hours). After that time, all cancellations will be assessed a $15.00 fee, please note for printed stationery and custom tags, once we have begun printing, your order cannot be canceled. We are unable to accept returns of our imprintables, fill-ins, favors and custom printed items.

If you need to change your order for any reason (quantity, design, shipping information, etc.), please contact us right away (within 48 hours from time payment is made). If we make a mistake, we will promptly fix it.

Sales Tax
Sales tax will only be assessed on orders shipped to the state of New Jersey (7.0%). All other states are tax-exempt.


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